Manager CBD Sales, Licensed Estate Agent
M: 0407 620 261
P: 03 8256 7300
F: (613) 8256 7310
5 out of 5
I appreciate Steven’s patience, integrity, attention to service, knowledge and good humour. He made the selection and purchase of a property (something I thought would be stressful and difficult) go smoothly. An absolute pleasure to deal with. – Roy B
5 out of 5
We purchased our first home with the help of Steven Ly from MICM. He was extremely professional, knowledgeable, and patient! – Haley
5 out of 5
Excellent service, Steven has guided us through entire process with clarity and confidence. Professional advice from him have helped us to clear many doubts and making better informed decision. – Kai
Steven was our agent when we wanted to sell the apartment in Melbourne. Whilst we were prepared to sell at a reserved price, he went further to sell it at a higher price and also negotiate to have the buyer pay for an additional quantum for the furniture. This saves us lots of trouble in trying to get rid of the furniture. We will definitely recommend him to anyone who is looking for an agent. – Jeremy
We chose Steven as he has had a long and successful association with MICM and has always been keen and knowledgable on the internal and surrounding markets .His experience shines through and we are delighted with the results achieved and highly recommend him to all who may be a buyer or seller in the apartment market – Leon
Market Knowledge – 5 Star
Communication Skills – 5 Star
Credibility – 5 Star
Negotiation Skills – 5 Star
We selected Steven to sell our Spring Street Towers apartment and were very pleased with the sale outcome.
From the beginning Steven took the time to understand what was important to us about the sale, shared his extensive market knowledge and set about achieving our goals.
Steven is very professional, delivered on what he promised and ensured at all times we were well informed of how the sale was progressing.
We highly recommend Steven and his team. Thanks for delivering such a great result for us.
Kate & Anthony
Thanks very much to yourself and the team with the marketing of my Willsmere apartment.
The process worked smoothly, the result achieved in a matter of weeks and a decent selling price was reached.
Please pass on my thanks to the team.
“A real professional – I had contacted a few real estate agents who promised a quick assessment but have never come back to me I was glad a friend in Melbourne recommended Steven to me. He immediately contacted the managing agent and gave me an honest assessment which was done professionally and convincing. In spite of the competitive market for apartments in the Melbourne CBD and a uncooperative tenant Steven and his team started the marketing campaign quickly and worked hard to get a good outcome for me. I did not even need to travel to Melbourne throughout the whole process.”
Mr Choo Seng Ngoo from Perth
I had purchased an apartment through the MICM staff Steven Ly early this year and it was a really great experience with him. So when I chose the second property listed under MICM, I asked Steven to help too, and it turned out to be a great experience too! Without Steven’s help, I could not complete these two purchases so smoothly, or maybe even impossible without his help. I definitely recommend him to all potential buyers as Steven is a very detailed, responsible and warm-heart person and can help you from the beginning to the end and even more. Thanks Steven and thanks MICM!
From Lei Wang – China
“I highly recommend Steven as a sales agent. From the outset, he was extremely responsive and sincere, providing informative, transparent guidance on all aspects of the selling, marketing and negotiation processes. Even though my property was dated, with a few maintenance issues and with direct competition from other listings, Steven achieved an outstanding sales result – within the planned timeframe and above my reserve price. His warmth and professionalism were assuring, and provided me with confidence throughout the campaign.
“My wife and I have purchased an apartment of 1401/225 Elizabeth Street recently through your company. I would like to say ‘thank you’ to Steven Ly for his wonderful support during the process.
Buying a property is not always an easy job. However, Steven did use his not only customer service but also problem solving skills to make sure we had a pleasant experience. He was so patient and listened to our concerns even though we changed our mind a couple of times. And we appreciated his helpful advices.
It was a great experience working with Steven. I will recommend him to my friends in the future.
Andy & Jessica”
Thank you very much for achieving the sale of our property in a difficult market when there are so many apartments up for sale in central Melbourne.
We really appreciate your honesty in our dealings, especially your kind advice to all the things we should do in order to achieve the best result. After taking your advice it has worked and a great price was achieved. Your persuasion skills to get the buyer to raise his bid has worked wonders.
You have also not been hard on forcing us to sell when lower bids were made just to achieve your sales statistics like other agents do.
Thank you very much for your patience with us! We are very lucky to have your professional assistance with the sale!
Agnes and Joseph – Melbourne”
We would like to thank you and your team for the assistance in selling our apartment in Southbank.
Before entering the contract with the sale of our property, we were informed stories which might deter our dealing with any real estate agents.
But your professional conduct and personal approach in selling our property changed it all.
You have been providing us with valuable advises in looking after our best interest throughout the process.
Not to mentioned you are always one step ahead with any of our concerns.
With that, we wish to be able to again do business with you and your team in the very near future.
Till then, all the best.
Alex & Erine”
“Being an owner not residing in the country I was looking for an agent that I can really trust to do his best for me in my absence.
From the stage of exploring whether it was a good time to sell my city apartment to the current market value of the place to the strategy in marketing it for the best yield, Steven had proven to be helpful, patient and professional in providing information and even guidance promptly through email. The fact that he and his team managed to sell my apartment within 3 months was simply amazing, pointing to the undeniable fact that he has been committed and diligent in working for the best interest of the owner who commissioned the task to him and MICM.
For the months of not needing to ‘worry’ or stress over the sale of my place for the best yield possible, I owe Steven and team a heartfelt big THANK YOU for a great job professionally done.
I wish you a blessed Christmas and success in all that you endeavour in the future.
Sabrina – Singapore
I thought I would drop you a thank you note to say how pleased and happy I am that I got you to sell my property. This was a difficult and unusual Sale with a few extraordinary twists thrown in for good measure. In spite of all the complications you continued to be positive and look for solutions and in the end achieved a very satisfactory price in this current market. During the entire Sales process you kept me informed at all times of what was happening and acted in a very professional, polite, friendly and non Pushy manner.
I also very much appreciate that when we had a Sale almost locked away with a client you went that extra yard when you could have taken the easy option and managed to sell it to a different client for an extra $8,000.
Thank you very much for all your efforts, it has been a pleasure to deal with you and I will be using your services again in the future when I need to buy or sell Real Estate in Melbourne”
Mike Babich – Perth Western Australia
“To whom it may concern
Since meeting Steven 3 months ago when viewing an apartment in Port Melbourne & then attending that auction, what has impressed us about Steven’s style is the way that he has kept in touch in a low key and helpful way to ensure that we were aware of the “right” type of apartment to consider and not wasted his or our time showing us something he knew wasn’t in our brief. Unlike other agents, there was no aggressive hard sell, repetitive follow-up or pushing us to get the sale. During the whole process we have enjoyed & appreciated Steven’s very professional and friendly manner.
Thankyou Steven, and best wishes for continued success. “
Ken & Maureen – South Melbourne
Matt and I wanted to thank you and the MICM team for such professional services whilst selling our unit.
We will certainly be recommending you to any of our friends/colleagues, and although we are loving living at YVE, should we ever decide to sell, we will be in contact again.
Janet and Matthew – South Melbourne
Thank you for the time and effort you and your team put in for the sale. I agree that a good price was achieved, and considering my busy schedule here I believe that there was a minimum of fuss but still good communication. I would definitely use MICM’s services again if I were to buy more property in the Melbourne area.
Thanks again, and I wish you the best for the future.”
Gil – Southbank
“Dear Steven Ly,
Please permit us to take this opportunity to say thank you very much for your excellent service and successfully sold our property…
We felt that you not only achieved good result, which successfully sold our property it had been on the market for a long time with another agency, also you provided an excellent service. You provided much information immediately, and always to concern customer behalf to provide good advices for their needs.
Once again thank you!“
Qi Ju – Melbourne
We would like to thank you very much for your service in regard to the sale of our apartment …. From our first meeting we felt comfortable and confident that you would do a good job!! You present yourself very professionally and because of your long connection with MICM we were sure you’d have appropriate support and access to clients and potential purchasers. In fact, the sale went through so smoothly, it was almost too easy…. ( NO COMPLAINTS!! )
We would have to say that over the 10 years we have been dealing with MICM, we have had no problems and feel our investment with the company was “one of our better decisions”….
Thanks again and best wishes for your future.”
Helen and Ross – Melbourne
Many thanks for providing a sound advice and good service for the sale of the subject property. I would like to place on record my appreciation to you. You did a good job, well done. I would be most pleased to refer any of my friends to you if they ever need your service. ”
David – Melbourne
Thank you for your e-mail confirming that the sale of the apartment is really taking place.
Until today, all of us we here in Jakarta are still amazed at the speed the transaction took place and we are, of course, very grateful for all your efforts.
Many thanks again for all your help.“
Dipnala – Southbank
We are extremely pleased with your excellent services & professionalism rendered till today. You have also proven to be resourceful, tactful, efficient, spontaneous, enthusiastic, a fast worker who possess zeal, positive mindset, take initiatives & deliver your services to clients with sincere recommendations/comments.
… Thanks for your great effort/time, we appreciate it very much. You really deserve it…BRAVO it’s a great job well done Steven !!!
We shall not hesitate to recommend your esteemed services to my friends & business associates in the near future.
Wishing you well in pink health, best of luck in whatever you do & achieve many more successful deals in your career !!! ”
Alicia & Alison – Melbourne
…Thank you for your excellent, friendly, efficient and professional handling of all phases of this transaction, made difficult as it was by distance. Hoping to meet up with you again in the future and wishing you every success in your career. ”
Martin – Southbank
“To whom it may concern:
I am very happy with the prompt service provided by Melbourne Inner City Management. Specifically, my agent, Steven Ly was very patient in answering my queries and providing me with updates on my sale. He was also able to secure a good price for my property and provided me with very sound advice on what the property market was like and when would be a good time to sell the property.
Thanks again to MICM for the sale of my property!
Grace – Southbank
“To whom it may concern,
We recently engaged Steven Ly as our buying agent … . From the outset, Steve was extremely obliging and exhibited genuine professionalism and reliability at all times.
What we admired most about Steve was his acknowledgement of and sensitivity to the interests of both vendor and purchaser in the transaction. Steve was made aware that we were indeed serious buyers and readily conveyed our representations to the vendor until a contract was ratified.
We can unreservedly recommend Steven Ly as an agent for anyone considering buying or selling a property within the Melbourne CBD.
John and Anne – Melbourne
I wish to take this opportunity of commending your efforts in managing, overseeing and completing the sale of our property…
When we initially made contact with you we were a little apprehensive about your claim to have “expert knowledge, more buyers and better results” on the letter head of MICM property. I must confess that your claims to expertise and know how have proved to be absolutely correct in every particular.
We thank you for the many practical suggestions and contacts in order to present our unit in the most attractive manner to maximise price potential without too much of a substantial outlay and no danger of over capitalisation.
Your professional appraisal of the anticipated price range proved to be prophetic; your quotes for marketing and agency commission were extremely competitive and your rapid fire advertising campaign and inspection schedules in just under 3 weeks proved to be right recipe for a successful campaign.
All this at a time when the property market was experiencing a down turn with clearance rates at auctions falling alarmingly in the months of June and July of this year not to mention the turmoil in our share market and so much uncertainty in the retail sector.
As a result of your unceasing efforts and contacts and expertise you managed to produce a crowd of around 20 adults on 13th August on a cold and miserable morning.
…We are indeed grateful for your untiring efforts and supreme confidence in handling all aspects of this sale and to your credit you never once suggested or hinted at the fact that we might have to lower our expectations.
A job well done.”
David and Susan – Kew
I wanted to thank you for managing the sale of my
As you know, I was conscious that it wasn’t the most desirable time to sell.
I really appreciated the energy you put into promoting the apartment, to tracking me down and keeping me informed, but mostly into finalising a good price in a stale market.
Thanks for managing the process through settlement. As you know, the moving out didn’t run smoothly, and I was grateful for your liaison with the buyer.
I felt really confident in your hands, and will certainly recommend you to my friends and colleagues.
Ian – Melbourne
Thank you again for the extra effort you and your team have put in for the sale of my property … You have been very patient in answering my queries and providing me with helpful information related to the sale process. You have also helped me achieve my price target and made the transaction as smooth as possible for me.
I truly enjoy the hassle-free transaction and I will not hesitate to recommend your professional services to my friends & business associates in the near future. Wishing you every success in your career.
Chooi Mun – Melbourne