Your experience of our business is important to us. We’re continually reviewing and improving our business processes to make sure we meet your high expectations.
That’s why we recently introduced the metric Net Promoter Score (NPS) system to better understand how we can cater for all your real estate needs, from rent to retirement.
Global companies like Apple, GE, Phillips, American Express sand Qantas use NPS to deliver more powerful and more vocal customer advocacy. In addition to giving you a voice, it helps us takes the guesswork out of whether we’re providing you with great service and how we can improve to make your MICM property experience even better.
We pleased to report our customer satisfaction levels are soaring.
Over 70% of landlords surveyed believe MICM handle their maintenance issues well, 15% of respondees reporting their experience with MICM Property as Excellent.
Landlords have reported higher satisfaction scores month on month since January this year and reported less complaints since these measurements have been introduced.
We’re getting the message loud and clear that you value our non-franchised network of inner city offices and professional, multilingual staff. You like the expert advice we give and extra time we take to really understand your needs.
Plus you’re really happy our extensive pool of potential buyers and renters means lower vacancy rates and proven results for you.
Thanks so much for providing your feedback. We’ll keep up the good work.
Speak to our expert, friendly team today on (613) 9697 8888.