Emergency Contact Details

If you request urgent repairs on your rental property, the landlord or agent must respond immediately.

Urgent Rental Property Repairs are:

  • A burst water service
  • A blocked or broken toilet system
  • A serious roof leak
  • A gas leak
  • A dangerous electrical fault
  • Flooding or serious flood damage
  • Serious storm or fire damage
  • A failure or breakdown of any essential service or appliance provided by your landlord or agent for hot water, water, cooking, heating, or laundering
  • Failure or breakdown of the gas, electricity, or water supply
  • Any fault or damage in the premises that makes the premises unsafe or insecure
  • An appliance, fitting or fixture that is not working properly and causes a substantial amount of water to be wasted
  • A serious fault in a lift or staircase

** Notice: Tenants will be liable for extra cost involved for maintenance called out that’s not emergency.


Please refer to your manual for building specific emergency contacts or contact your rental property manager first and then refer to the following:

** Notice: Tenants will be liable any cost involved for maintenance costs incurred from not referring to your manual for building specific emergency contacts.


Electrical – Inner City & South East Suburbs

CMS Electrics – Phone: 0417 598 578

Bone Electrics – Peter 0412 883 692 or Damien 0413 997 082

Electrical – Western & Northern Suburbs

Laser Electrical 1300 736 686


Plumbing- Inner City & South East Suburbs

Focus Plumbing 03 9471 2833 or 0418 368 934

Caffyn Plumbing 03 9386 3000 or 0433 955 576

Plumbing – Western & Northern Suburbs

Simoes Plumbing 0423 698 884

Electrical Appliances

Toms Element Shop available for emergency cook top & oven repairs only – Phone 03 9429 2459


Locksmith- Inner City & South East Suburbs

Advance Locksmiths – 0401 357 607

Locksmith – Western & Northern Suburbs

City West Locksmiths – Joey 0414 930 586


Carpet / Flood Emergencies

Steamatic – Available for emergencies. Ph: 9587 6333


Non-Apartment Emergencies

SES (State Emergency Services) – 132 500


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COVID-19 Guidelines

In this time of uncertainty due to COVID-19, there is one certain fact that we are still contactable and we are here to help! If you would like to discuss buying, selling or renting, please contact one of our offices or agents to discuss.